Refund Policy

You can request a refund of your unused credit balance within 14 days of the payment being received, as long as no more than 10 credits from that order have been spent.

Refunds are calculated at €0.10 per unused credit, minus any promo discount applied to the original order, and are returned in the currency you paid in.

Credits consumed by a completed request are not refundable, because the AI answer has already been delivered.

If a request fails technically, returns an empty answer or is unrelated to the game you selected, report it from your history within 7 days and we will credit the full cost of that request back to your balance.

Orders that are never paid simply expire after 14 days and no money changes hands.

Duplicate or overpaid transfers are refunded in full to the originating bank account, or converted into credits if you prefer.

Refunds are sent to the same bank account that made the payment and usually settle within 5 to 10 business days.

Email [email protected] from your account address with your order reference and the reason for the request. We respond within 3 business days.

Consumer withdrawal rights under applicable law are not affected by this policy. Where digital delivery has already started with your consent, the withdrawal right may not apply to credits already spent.